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It is the
customer's responsibility to be available at time of delivery to check all
quantities of packages and inspect for damaged or missing packages.
Failure to be available could result in storage fees from the trucking
company. We inform the shipper on residential deliveries and they will
call you from the local terminal to arrange for delivery. We can not
guarantee any particular day or time of delivery. It is up to each
trucking company. Shortages and damages must be reported immediately on
the bill of lading, in writing, when you are asked to sign for the
delivery. We ship proper quantities in good condition. The carrier is
responsible for the delivery. You or your representative must be present
at time of delivery. Make sure that anyone assisting you is familiar with
this policy. When they sign for you, they assume the responsibility that
these procedures have been followed.
The customer or representative of the customer must be present to help
unload the truck. Large shipments may be delivered on pallets. These
pallets can be 'broken down' for hand unloading for those who do not have
fork lift capabilities. Residential deliveries would require hand
unloading and the customer is responsible for that. The delivery driver
may assist, but is only required to get the load to his tail gate for
unloading by you. This applies to common carrier deliveries, not UPS or
other special service small package delivery companies. Lift gate services
are available in some locations. There is an extra charge for that of
about $100.00 and must be requested at time of order. With lift gate
services, pallets will be lowered to the ground by the driver, so you do
not have to unload it in pieces. Delivery is to your driveway or closest
place the driver can get his truck. He will not move packages to your
garage or back yard.
We deliver by UPS, Fed. Ex., U.S. Mail or Airborne Express, at our
discretion, unless you request otherwise. Packages that are too large for
these carriers must be shipped by other carriers.
Expected arrival time for packages that are sold as expedited small
package delivery via UPS or other carriers are one day plus the special
delivery time, i.e. 2nd day delivery will take a minimum of 1 day plus 2
days. We need one full day to process and package all orders.
Most fence systems, like chain link, aluminum and vinyl fences, require
3-5 weeks for delivery depending on the time of the year. Exceptions are
those styles specifically marked as Quick Ship Items. They ship in 5
business days. Orders taken after 2:00 pm eastern time are considered to
have been ordered the following business day. Weekends are excluded from
all delivery calculations. Example: An order expected to ship in 5 days
taken at 4:00 pm on Friday will not likely ship until two Mondays from
that day. All gates are special order, except those included as Quick Ship
items. They can require up to 6 weeks for fabrication.
Damage discovered after delivery must be reported directly to the delivery
carrier immediately. The delivery carrier will want to inspect packages,
goods and all shipping containers before a claim can be made. After
inspection a claim must be filed, which includes the following documents:
Original bill of lading * Copy of
paid freight bill * Original invoice * Repair or replacement invoice *
Inspection report * Packing list
Make all claims promptly. Most carriers will not consider claims after 9
months from the date of delivery. Do not deduct losses from your Adron
Fence Co. invoice, while awaiting adjustment of the claim, as we can not
be responsible for safe delivery. Shortages and damages must be reported
to us within 15 days of delivery. After 15 days, we assume all goods have
been delivered in full and in good condition. Replacement of missing or
damaged items will be charged at time of order to your account and any
claim or damages will be paid directly to you by the shipping company.
Do not return goods to Adron Fence Co. without first securing written
permission from us and a return number. We will not accept returns without
a return number. Do not instruct the carrier to return shipments when they
arrive or you will be subject to a 15% restocking fee plus actual freight
charges, even if those charges were included in the original purchase
agreement. Authorized returns that are due to no error on our part will
not be credited back the actual freight charge to you. Adron Fence does
not pay the return freight on any return that is not due to an error on
our part. Some items are not returnable. See our Return Policy for full
details.
Adron Fence Co. will assist you in anyway possible to collect loss or
damage claims from the carrier. We are not responsible for filing claims,
cost of replacement materials or the freight charges for shipping of
replacement parts or materials
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